ALASKA INTEGRATIVE PSYCHIATRY, LLC
Frequently Asked Questions
Answers to common questions about appointments, insurance, telepsychiatry, policies, and more.
1. Appointments and Scheduling
Q: How do I schedule an appointment? A: All appointments are scheduled in advance; we do not offer walk-in services. New Clients: A new appointment is scheduled only after you have submitted the Prospective Client Form, been accepted by a provider, and completed all required intake paperwork. This ensures your initial intake session is properly prepared and staffed. Current Clients: Appointments can be requested by sending a message through the Spruce Health app or by using the “Request an Appointment” feature in MYIO. Follow-up scheduling is based on individual treatment needs and provider availability. Q: Can I use telepsychiatry? A: Telepsychiatry is available after the first in-person visit and at the provider’s discretion. You will connect to your session through the MYIO Client Portal. Clients must be physically located in Alaska during the session. Q: What if I need to cancel or reschedule? A: We require 24 business hours’ notice to avoid a late cancellation or no-show fee. Insurance does not cover missed appointments.
2. Insurance and Payment
Q: What Insurance plans do you accept? A: We are in-network with many plans, including Aetna, Blue Cross Blue Shield EBMS, United Healthcare, and more. We are non-network with Tricare. Q: How do I pay for services? A: Payment, including copays, coinsurance, or deductibles, is due at the time of service. A credit, FSA, or HSA card on file is required. You can manage your card through our client portal. Q: Can I get a cost estimate before my visit? A: Yes. You have the right to a Good Faith Estimate for services.
3. Treatment and Confidentiality
Q: What is the purpose of treatment? A: Care is designed to enhance your mental and emotional well-being. Treatment is not for legal purposes, and providers will not participate in court evaluations without prior agreement. Q: Is my information private? A: Yes. Sessions are confidential except when required by law.
4. Medication and Refills
Q: How do I request a prescription refill? A: Refill requests can take up to 4 business days. Provide pharmacy, medication, dosage, and quantity. Notify your provider of any new medications. Q: What if my pharmacy doesn’t have my medication? A: We can resend prescriptions to a different pharmacy. Include the exact medication, dosage, quantity, and pharmacy details.
5. Minors and Family
Q: Can children attend appointments? A: Children may not be left unattended. Minors under 18 require a parent or legal guardian for intake, and under 16 must have a parent at every appointment. Q: What if parents share custody? A: Both parents must provide written authorization. Any custody changes should be submitted in writing.
6. Other Policies
Q: Can I bring a service or emotional support animal? A: Only registered service animals are permitted. Emotional support animals are not allowed. Q: Can students participate in sessions? A: Some sessions may include students. You may decline their presence at any time. Q: What if I am experiencing a financial hardship? A: Please contact us immediately. Accounts 90 days past due or over $350 may result in suspension of services. Q: What should I do in an emergency? A: We do not provide crisis intervention. For life-threatening emergencies, call 911. For urgent behavioral health crises, call 988 or the Community Crisis Line at 907-563-3200.